FAQ
Self Tanners
How do I choose the right shade?
Choose the shade according to your skin tone and the desired result. For very fair skin, we recommend Medium or Dark, and for darker skin, Dark or Ultra Dark.
How do I prepare my skin before application?
Exfoliate your skin at least 12 hours before application and moisturize dry areas (elbows, knees, ankles) in particular. Apply the product to clean and dry skin.
How long does the self-tanner last on the skin?
Bodi Glow self-tanners last beautifully on the skin for 5–7 days, depending on skin type and skin care. Regular moisturizing prolongs the tan. Avoid saunas and hot showers during the first few days to ensure the best possible results.
Can I get dressed immediately after application?
Allow the product to dry completely (5–10 minutes) before getting dressed. We recommend wearing dark, loose-fitting clothing for a few hours after application.
Will the product stain my clothes or sheets?
The color may leave marks on light-colored fabrics before the first shower, but these will wash out.
Delivery & Shipping
How long does delivery take?
Delivery time is usually 2–5 business days, depending on the order.
What are the shipping costs?
Shipping costs are shown at checkout before payment. We often offer free shipping for orders over a certain amount.
How can I track my order?
You will receive a tracking code by email once your order has been shipped.
Can I change the delivery address after placing my order?
Please contact our customer service at info@bodiglou.com as soon as possible. Changes are possible before the order is processed.
What should I do if the package is damaged?
Please contact customer service at info@bodiglou.com within 48 hours and attach photos of the damage.
Can I return the product?
Yes, you have the right to return unopened and unused products within 14 days for hygiene reasons. The seal must be intact.
Payment Methods
What payment methods can I use in the web store?
You can securely pay for your order using the following payment methods:
American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, MobilePay, PayPal, Shop Pay, UnionPay, and Visa.
The payment methods displayed at checkout may vary depending on the country you select, your device, and the availability of the payment service.
When will I be charged?
You will be charged when your order is confirmed at checkout. You’ll receive an order confirmation email once your order is successful.
Is it safe to pay in the web store?
Yes. Payments are processed through a secure payment service, and we do not store your payment card information ourselves.
Why isn’t my payment going through?
Check that your payment details are correct and that you have sufficient funds in your account or on your payment card. The payment may also be declined due to your bank’s own security restrictions. If necessary, try a different payment method or contact your bank.
Can I change my payment method after placing an order?
You cannot change the payment method for a confirmed order after it has been placed. If the payment failed, you can place a new order using a different payment method.
Offers and Discount Codes
How do I use a discount code?
Enter the discount code in the designated field at checkout and click “Apply.” Before confirming your order, check that the discount is reflected in the total order amount.
Can I use multiple discount codes on the same order?
Whether discounts can be combined depends on the terms of the promotion. If discounts can be combined, the checkout will automatically apply them to your order.
Can a discount code be used on an item that’s already on sale?
This depends on the terms of the specific discount code. Any additional discount will be displayed at checkout when you enter the code.
Why isn’t my discount code working?
Check that the code is entered correctly, that the promotion is still active, and that your order meets the promotion’s terms and conditions. Some codes may be single-use or apply only to certain products.
Can I add a discount code to my order after it’s been placed?
A discount code cannot be added to an order that has already been confirmed. Be sure to check for the discount before paying for your order.
Can I receive the discount as a cash refund?
Discounts and promotions are not refunded, and unused discount codes cannot be exchanged for cash.
Refunds
When will I receive a refund for a returned item?
The refund will be processed once we have received the return and checked the condition of the item. You will receive an email confirmation once the refund has been issued.
How is the refund paid?
The refund will be issued to the same payment method you used to pay for the order.
How soon will the refund appear in my account?
It may take a few business days for the refund to appear, depending on your payment method and bank. We are not responsible for payment service processing times.
Are the original shipping costs refunded?
The refund amount is determined in accordance with our return policy. Shipping costs are not refunded.
Who pays for the return shipping costs?
The customer is responsible for the costs associated with the return, unless the product is defective.
What should I do if the refund hasn’t appeared?
First, check your bank account and make sure enough time has passed for the refund to be processed. If several banking days have passed since the refund was confirmed, please contact our customer service at info@bodiglou.com.
What happens if there’s a defect in the product?
Contact us as soon as possible and include your order number and photos of the product in your message. We’ll assess the situation and offer a solution in accordance with consumer protection laws.